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Management wants objective data on where our BAW processes are slow and how often they deviate. IBM Process Mining is part of the Cloud Pak bundle. How do we get BAW data into it, what does it deliver, and can the discovered process go back into Workflow?

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Process Mining works on event logs: one row per activity execution with case id, activity, start / end time, resource. BAW has that data in three places:

  • BAI - the cleanest source on CP4BA: every process, activity and task event is streamed; the process events can be exported (from the BAI indexes) or read from Kafka into a CSV / the Process Mining connector.
  • Process REST API - IBM's open-source BAW accelerator for Process Mining pulls instances and tasks through the REST API and produces the CSV in the expected shape; good for traditional BAW without BAI.
  • PDW / tracking data - the Performance Data Warehouse tables (or your own tracking groups) with custom SQL - flexible, but you build the log yourself.
# event log columns Process Mining expects (CSV), one row per task execution
caseId,activity,startTime,endTime,resource,processName,attribute_amount,attribute_region
2072.345,Enter order,2025-03-01T09:00:00Z,2025-03-01T09:06:00Z,jane,Order handling,12500,DE
2072.345,Approve order,2025-03-01T09:06:00Z,2025-03-02T14:30:00Z,mark,Order handling,12500,DE
# accelerator (github IBM/ibm-process-mining-BAW-accelerator): configure BAW URL, credentials, process app and date range -> CSV -> upload to Process Mining

What it delivers: the actual process map with frequencies and durations (rework loops, skipped approvals), conformance against your reference BPMN (imported), the variants and their costs, bottleneck and waiting-time analysis per team, and simulation ("what if approvals under 5,000 are automated"). Task mining adds desktop recordings for the steps outside BAW.

Back into Workflow: Process Mining exports the discovered or improved model as BPMN 2.0; Workflow Center imports BPMN files (as a process app or into an existing one), giving a BPD skeleton with the activities and flow - you then add the implementation (services, coaches, teams). Keep the round trip pragmatic: the mined model documents reality and drives the change; the BPD is re-authored, not generated, for anything beyond the skeleton.

References

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